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Knowledge Base Q&A

Billing

  • What happens after my free trial expires?

General Questions

  • ★ Customers who actually bought something are getting our abandoned cart messages. What's going on?
  • My site is not priced in US dollars. Does Datacrushers support other currencies?
  • What happens when a shopper unsubscribes from the abandoned cart emails?
  • How do you ensure that all emails are delivered to the inbox of abandoned shoppers?
  • What constitutes an abandonment?
  • Do you ever rent, share, or sell our customer data?
See all 10 articles

Placing Your Code

  • My site has multiple Thank You URLs. What should I do?
  • Can I place the code inside my Google Tag Manager?
  • How can I find my "Thank You" page URL?
  • Why does the code need to be placed on all pages of my site?
  • Where do I place my code?

Configuring Emails

  • Where can I edit the from and reply to email addresses?
  • Why do you need my company details?
  • How does the email delivery work?
  • How do I direct shoppers back to their saved carts?
  • Where do I upload my company logo?
  • How do I upload my own custom HTML template?
See all 7 articles

Reporting

  • Which currency is displayed in the reporting dashboard?
  • I just placed my code but don't see any data coming in the dashboard. What gives?
  • Why does the number of emails sent not match the number of abandoned carts?
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