Knowledge Base Q&A

Billing

• What happens after my free trial expires?

General Questions

• ★ Customers who actually bought something are getting our abandoned cart messages. What's going on?
• My site is not priced in US dollars. Does Datacrushers support other currencies?
• What happens when a shopper unsubscribes from the abandoned cart emails?
• How do you ensure that all emails are delivered to the inbox of abandoned shoppers?
• What constitutes an abandonment?
• Do you ever rent, share, or sell our customer data?

See all 10 articles

Placing Your Code

• My site has multiple Thank You URLs. What should I do?
• Can I place the code inside my Google Tag Manager?
• How can I find my "Thank You" page URL?
• Why does the code need to be placed on all pages of my site?
• Where do I place my code?

Configuring Emails

• Where can I edit the from and reply to email addresses?
• Why do you need my company details?
• How does the email delivery work?
• How do I direct shoppers back to their saved carts?
• Where do I upload my company logo?
• How do I upload my own custom HTML template?

See all 7 articles

Reporting

• Which currency is displayed in the reporting dashboard?
• I just placed my code but don't see any data coming in the dashboard. What gives?
• Why does the number of emails sent not match the number of abandoned carts?