Howdy! Welcome to Datacruchers support.
Datacruchers support is the place to keep in-the know with your abandoned cart campaigns.
To get started, use the search bar below or scroll down further to explore by topic.
Most Popular Questions
Knowledge Base Guide
- Exit Popup
- Sending email blast through customer segmentation
- Send me My Cart
- Segment to Facebook Custom Audience
- Cart recovery messages best practices
- Segmentation and A/B testing
Knowledge Base Q&A
- ★ Customers who actually bought something are getting our abandoned cart messages. What's going on?
- My site is not priced in US dollars. Does Datacrushers support other currencies?
- What happens when a shopper unsubscribes from the abandoned cart emails?
- How do you ensure that all emails are delivered to the inbox of abandoned shoppers?
- What constitutes an abandonment?
- Do you ever rent, share, or sell our customer data?
Placing Your Code
- Where can I edit the from and reply to email addresses?
- Why do you need my company details?
- How does the email delivery work?
- How do I direct shoppers back to their saved carts?
- Where do I upload my company logo?
- How do I upload my own custom HTML template?
General Billing Questions
- What happens if I cancel within the first 30 days? Do I owe anything?
- Why do I need to submit my credit card if you charge only after 30 days?
- How will my first bill be calculated?
- Where can I see more details about my bill and my current sales statistics?
- What's a "cloud fee" - what exactly am I paying for?
- How are recoveries and conversions calculated?