We are excited to announce an exciting upgrade to our "Email me my cart" feature! Now, with our “Send me my cart” your customers can send themselves their cart to their email OR their Facebook Messenger. "Send me my cart" can be used from any device at any time. Your customers can also share their cart with friends and relatives as a wish list, or for shopping advice. “Send me my cart” increases cross device conversion. Those who don’t want to purchase on mobile can send to themselves their cart and complete their purchase on a desktop. In addition to helping with conversion, sending the cart to Facebook messenger gives you another avenue engage with your clients. When the customer has sent themselves their cart via Facebook messenger, it comes from your company's Facebook page. You will see the customer’s name in your outgoing Facebook messages, and now you can chat with your customer!
The way “Send me my cart” works, is that a little window pops up at the bottom (or top as a bar - it’s up to you) of the customer’s screen once an item is added to the cart. The customer is presented with an option to send by email or Facebook messenger depending on which widget you turn on in the UI.
The customer is then sent an email or a Facebook Message with their cart contents.
Once the shopper clicks on the email or Facebook message, they will see the following widget on the site. Clicking on the CTA (call to action button) in the email or Facebook message brings them back to a URL on your site that you choose. The ideal is to bring them back to the cart page. If they have a populated cart, this widget just serves as a reminder. If the cart expired or they came from a different device or browser, the widget shows their cart contents and they can just click the product links to repopulate their cart.
Before getting started, please make sure with our Customer Support team that "Send me my cart" is ready to be configured for your site.
To activate our "Send me my cart feature", go to “Crushers” at the top of your screen and select
> Send me my cart.
Once you are in the editor, you will need to first edit the Bar Appearance tab for the Sending shopper. You have a preview in the upper right hand corner of how the widget will look for both the sending as well as the returning shopper. (You can click the returning shopper button to switch between the two and see how it will appear).
You should now edit the "heading text" of the bar. It can be “Send me my cart,” “Email me my cart,” (if using only email), “Message me my cart” if only using the Facebook messenger or anything else you choose. The Bar Text color and background color can be edited, and the display mode and position can be chosen. The "fixed" display mode will keep the bar in place while scrolling down, and "static" will have the bar move down with the page while scrolling. "Minimize" will be a small box at one of the screen corners or top middle as shown below.
Above, you will find two sections, “cart display text” and “cart display loading text.” In these sections, you may customize the message that will appear in the widget alongside the products.
Next you arrive at the "Widgets" section of the editor. You can then turn on emails and or Facebook Messenger by using the toggle button. You can customize the button that allows you to send the cart via email; both button color and text. For the Facebook button, you must choose one of the two options that are determined by Facebook. In order to turn on the Facebook button, you must first click the “Log in With Facebook” button. (Note: you must have a Facebook account to use this feature.) Once that is done, you can turn on the Facebook messenger to appear in the “send me my cart” widget as well.
Now, if you have chosen to use the emails, you will need to configure the email that your customer receives when they send themselves their cart. Click on the content tab> Email Configuration.
Your automatic template will be loaded into the editor here. You can edit the email subject and text of the email. You can also place a different HTML designed email if you want. The cart extraction should be here as long as you have cart extraction for your emails. (If you do not have cart extraction, send us an email and we will get it set up for you). This is important so the customer can see what was in their cart.
Make sure to edit the CTA button text. In this case, it says “complete your order.” It is also important that the CTA button leads to the cart URL page.
Make sure to click save!
The last tab to configure is the analytics. Above is an example of how to fill out the analytics for tracking. Click here learn more about tracking analytics.
Once the “Send me my cart” is configured, please contact our support and we will turn it on for you.
Now your "Send me My Cart" should be up and running! Please let us know if you have any questions - we are always here to help!